[rt-users] viewing custom fields via REST

[Sweeny, Jonny]

I assume RTDEBUG is an environmental variable I can set in perl using $ENV{RTDEBUG}, but I'm not sure what you mean by "bin/rt".  What is that referring to? The CLI?

--
~Jonny Sweeny, GSEC, GCWN, GCIH, GWAS
Incident Response Manager, Lead Security Analyst
Office of the VP for Information Technology, Indiana University
PGP & S/MIME: http://informationsecurity.iu.edu/Jonny_Sweeny
jsweeny at iu.edu -- phone: (812) 855-4194 -- fax: (812) 856-1011


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, December 06, 2010 13:48
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] viewing custom fields via REST

On Thu, Dec 02, 2010 at 10:09:59PM +0000, Sweeny, Jonny wrote:
> I am using the RT::Client::REST modules but the code for accessing custom fields no longer works.  I think this is because some change was made to RT in the last year and the REST code hasn't been updated since then.
> 
> CPAN says that I should be able to view my custom fields via this command but it is not working:
> 
> # Get a list of ticket's custom field names:
>  my @custom_fields = $ticket->cf;

You can start trying to fix this by using bin/rt and RTDEBUG=3
to compare what bin/rt is sending over the wire and what
RT::Client::REST is sending over the wire.

-kevin

> I am able to access the ticket okay -- here is a partial dump of it:
> 
> $VAR1 = bless( {
>                  '_admin_cc' => [],
>                  '_creator' => 'jsweeny',
>                  '_created' => 'Fri Nov 19 21:56:23 2010',
>                  '_time_worked' => '',
>                  '_id' => 'REDACTED',
>                  '_status' => 'open',
>                  '_priority' => '',
>                  '_initial_priority' => '',
>                  '_subject' => 'REDACTED',
>                  '_due' => undef,
>                  '_time_estimated' => '',
>                  '_time_left' => '',
>                  '_queue' => 'General',
>                  '_cc' => [],
>                  '__dirty' => {},
>                  '_resolved' => undef,
>                  '_starts' => undef,
>              ...
> 
> Any ideas? Thanks,