[rt-users] notification

[Kurt Engle]

Actually found a nice example of creating a template to send out an e-mail. RTFM.... 

However, I am having a bit of a problem constructing the To: field. Basically, I have a varialble '$toAddress' that is set to an e-mail address by some prior code. 

Here is my template code to construct the To: field: 
To: { $toAddress } 
Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()} 
A new ticket has been created for you in the HelpDesk Queue. 

{ $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() } 

However, I keep getting 'recipient not found'. 

Kurt Engle 



From: "Kevin Falcone" <falcone at bestpractical.com> 
To: rt-users at lists.bestpractical.com 
Sent: Friday, December 10, 2010 10:03:04 AM 
Subject: Re: [rt-users] notification 

On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote: 
> That is correct. But how do I make use of the RT::Action::SendEmail module to send the 
> notification incorporating my To: field. Or is there a better way to send out a custom 
> notification? 

You use one of the standard Notify actions and a custom template. You 
don't write any code in the action and you don't call the action 
directly. 

-kevin 

> From: "Kevin Falcone" <falcone at bestpractical.com> 
> To: rt-users at lists.bestpractical.com 
> Sent: Friday, December 10, 2010 8:59:25 AM 
> Subject: Re: [rt-users] notification 
> 
> On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote: 
> > I am looking for a way to send an email from RT to a specified e-mail address that is not 
> an 
> > account in RT or associated with the ticket as a requestor, watcher, CC:, BCC:...etc.... 
> > 
> > I have the logic down to specify the e-mail address and have some nasty perl code to 
> actually 
> > send the e-mail. But, it seems that RT has some internal module(s) that handle what the 
> nasty 
> > perl code is doing. 
> > 
> > I can see the RT::Action:SendEmail module, but how do I incorporate that into a script 
> that 
> > allows me to do what I am looking to do? 
> 
> Sounds like you actually just want to use a normal Notify action, but 
> have the template contain your ugly logic that sets up the To: line 
> based on your perl code 
> 
> -kevin 
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