[rt-users] getting the "Resolver Name / address" into a template?

[Kevin Falcone]

>   Thanks for the note.  But I'm still having problems.  My goal is relatively simple, and maybe there's a different way.  Perhaps using the "On Resolve" with a "User Defined" action?  If I could do something like this, I would be set:
> 
> On Resolve, send the transaction (as long as it includes the resolver name / email, and ticket number) to an email address outside of RT:  rt-resolved at mydomain.com.
> The above will actually pipe through a perl script to parse out what I need, modify the subject the way I want it, and create an email to the target exactly how I want it to be.
> 
> Anyone have any ideas on how this could be done?

Everything you've described is doable using RT's default On Resolve
Notify Requestor scrip.  You just edit the template.  If you really
need to send to an external system instead, see the recent
threads on sending email to arbitrary addresses from earlier in the
week.

-kevin
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