[rt-users] Can I add user info to ticket metadata?

[Kenneth Marshall]

On Mon, Dec 20, 2010 at 08:31:15AM -0600, Tollefsen, Lyle wrote:
> Hello,
> 
> Is it possible to include users Identity, Location and Phone numbers info in the ticket metadata? I know I can grant ShowConfigTab and AdminUsers to give access to this info, but I want access to be read only and, ideally, visible when a ticket is opened. Can this be done?
> 
> Thanks.
> 
> Lyle Tollefsen

Hi Lyle,

We created custom fields to hold this information and then
populate them during the initial ticket creation with scrips
in order to keep a copy with the ticket.

Cheers,
Ken