[rt-users] PErl question for RT Status values

Ken Crocker kfcrocker at lbl.gov
Mon Feb 1 15:30:22 EST 2010


Joop,

Nope. Didn't work. It looks like once I code "Set", it takes everything 
inside theinner paranthesis literally.

I suppose I /*COULD*/ go into RT_Config and change it back to the old 
syntax so my override in RT_SiteConfig would work. But I don't like that 
because I like to think of RT_Config as untouchable. A "local" version 
won't work either. I found it rather frustrating that there was no 
reference to the "Set" command in either of the books I looked at.  I'll 
try google next.

Kenn
LBNL


On 2/1/2010 12:15 PM, Joop van de Wege wrote:
> Ken Crocker wrote:
>   
>> To list,
>>
>> In the past (3.6.4) I was able to add a couple values for my @active 
>> ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
>>
>> @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') 
>> unless @ActiveStatus;
>>
>> Now, with the more stringent syntax, I have this:
>>
>> Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
>>
>> The problem is that the single quotes end up as part of the value. I 
>> can't just remove them because I need to protect the integreity of two 
>> values that include an embedded space ('pending QA' and 'QA approvd').
>>     
> Did you try to use double quotes?, like
> Set(@ActiveStatus, (qw("'new' 'open' 'pending QA' 'QA approvd' 
> 'stalled'")));
>
>
> Regards,
>
> Joop
>
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