[rt-users] Grant resolve right to requestors

Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.brumm at Kuehne-Nagel.com
Tue Feb 2 07:11:29 EST 2010


Hi,
Sure just grant the resolve right only to pseudo group requestors 
Torsten

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Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
An: rt-users <RT-Users at lists.bestpractical.com>
Gesendet: Tue Feb 02 12:59:23 2010
Betreff: [rt-users] Grant resolve right to requestors

Hi,

 Is it possible to grant the resolve right (only) to requestors ? I
want to allow self service users to create tickets, reply to tickets,
and resolve them.

 I'm afraid I need ModifyTicket right, and I don't want to allow
requestors to change rights to something else (especially deleted).

Thanks,
-- 
L.B.
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