[rt-users] I can't create a ticket in RT

[Kevin Falcone]

On Mon, Feb 08, 2010 at 07:05:02PM -0200, Wagner Pereira wrote:
> Kevin and Emmanuel,
> 
> Q: So you have somewhere else something that define that /rt runs RT, yes?
> 
> A: I'm affraid don't understand that question.

There must be more Apache conf, because the part you sent was not
actually serving /rt

> The following is my /var/log/apache2/error.log
> 
> [Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] Log file 
> /var/log/apache2//rt.log couldn't be written or created.
> [Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22]  RT can't 
> run. at /usr/share/request-tracker3.6/lib/RT.pm line 300.
> [Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] Premature end 
> of script headers: mason_handler.scgi
> [Mon Feb 08 10:16:49 2010] [error] [client 200.133.192.22] File does not 
> exist: /var/www/favicon.ico
> [Mon Feb 08 10:16:52 2010] [error] [client 200.133.192.22] File does not 
> exist: /var/www/favicon.ico

This reads like RT isn't even running, at all.  Let alone for your
mailgate.

I suggest either making /var/log/apache2/rt.log exist and be writable
by apache, or changing your RT_SiteConfig.pm so that it doesn't write
to rt.log

-kevin
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