[rt-users] comments and correspond by mail

[Eleanor J. Evans [Panix Staff]]

On Wed, Feb 03, 2010 at 09:32:39PM +0100, Albert Shih wrote:
> After a new ticket is create (by mail), RT send a mail to the requester and
> to the watcher of the queue. 

> I would like to known how the watcher can put a comment to this ticket
> using the mail ? 

> When the watcher reply to the RT mail, this mail is a ?correspond?. How can
> the watcher make just a comment (don't send to the requester). 

Change the To: to the comment address.

I've actually adjusted our scrips so AdminCCs get "as comment".  That
way, they have to change the To: to the correspond address to write to
Requestors.


-- 
Eleanor J. (Piglet) Evans, eje at panix.com
Customer Support, (212) 741-4400