[rt-users] Creating Ticket sets Status to Open

Michael Neuschafer mneuschafer at nationalstoresinc.com
Tue Feb 16 13:35:02 EST 2010


Anybody know how to make new tickets automatically set Status to Open on
creation of ticket?  Is there a callback or extension that can do this?

 

Thanks,

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 

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