[rt-users] Move tickets to Queue

[JJussi]

Hi!
Why you don't create "gmail" -queue email alias?
/etc/aliases
============
gmail: |/opt/rt3/bin/rt-mailgate --queue 'gmail' --action correspond --url 
http://support.company.com/"

so when customer sends email to address gmail at company.com, it goes automaticly 
to gmail -queue!

On Monday, 22. Februaryta 2010 16:25:33 polloxx wrote:

> Dear,
> 
> As I'm new to RT I'm trying to setup a system for our needs.
> We want a queue for each customer. Tickets are created by email.
> So I want to test this with my own gmail address:
> 
> I've created a queue called 'Gmail'.
> 
> In the General queue I've created a Scrip:
> 
> Condition: On Create
> Action: User defined
> Template: Global template: Blank
> Stage: TransactionCreate
> 
> Custom action cleanup code:
> 
> if ($self->TicketObj->RequestorAddresses =~ /polloxx\@gmail\.com/){
>   $self->TicketObj->SetQueue("Gmail");
>   return(1);
> }
> 
> return(undef);
> 
> So a new created ticket should move from the 'General' to the 'Gmail'
> queue but it doesn't. What am I doing wrong?
> 
> Thx,
> P.
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-- 
JJussi