[rt-users] CommandByMail Extension

[Ken Crocker]

Kevin,

Thanks for responding. The following are the several tries to get a 
CustomFIeld set:
This was in the body the first time:
------------------------------------
Status: open
Owner: CACasaretto
Priority: 3
CustomField.{Description}: This is the first test for CommandByMail
CustomField.{Need-By-Date}: 04/02/2010
CustomField.{QA Approver}: KFCrocker
CustomField.{Migrator}: WRHubert
CustomField.{Work-State}: Investigating Request
CustomField.{Resolution Type}: Vendor Software Upgrade
Due: 04/05/2010

   The CustomFields remained blank and Due Date as well. I figured out 
the Due date problem.
---------------------------------------
This was in the body the second time:
---------------------------------------
This is the second test for CommandByMail.

Priority: 3
Due: 04-05-2010
CustomField.QA Approver: KFCrocker
CustomField.Migrator: WRHubert
CustomField.Work-State: Investigating Request
CustomField.Resolution Type: "Vendor Software Upgrade"

  ** Same with the CF's. Due Date was fine.
---------------------------------------
This was in the body the last time:
---------------------------------------
Priority: 3
Due: 2010-04-05
AddCustomField.QA Approver: KFCrocker
AddCustomField.Migrator: WRHubert
AddCustomField.Resolution Type: "Vendor Software Upgrade"

This is the seventh test for CommandByMail

    On this one, again, all is well except CF's.

It seems if I enter a comment first, it doesn't work and I'm not sure 
about ticket fields after CF's because I can't get CF's to work.

I really just want to do is this:
1) Set some Ticket Fields, that's working
2) Set the content, hopefully appart from the command lines??
3) Set a few CF's with an initial value equal to one of the existing 
possible values already available. These CF's are "Select One Value".

Any help here would definitely be appreciated. Thanks a bunch.

Kenn
LBNL

On 2/23/2010 1:43 PM, Kevin Falcone wrote:
> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>   
>> I've installed CommandByMail. The instructions describe the ability to 
>> create a ticket WITH CustomField values. However, I'm finding this 
>> doesn't seem to be true. Do I also need to install an additional 
>> extension for this?
>>     
>
> What did you try, how did it fail, etc etc.
> You can certainly set Custom Fields with CommandByMail
> You can also use the ExtractCustomFieldValues extension, depending on
> what you're doing
>
> -kevin
>   
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