[rt-users] Forwarded tickets show as MIME-encoded attachments within attachments

Nick Kartsioukas change+lists.rt at nightwind.net
Fri Jan 8 13:12:44 EST 2010


When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT
generates an email with an attachment, and within that attachment is
another MIME encoded attachment.  This is not very useful, at least not
in Outlook or Thunderbird.  Is there a way to reduce the number of times
the ticket content gets wrapped up in attachments (and maybe send as
plaintext instead of MIME encoded)?  I couldn't find anything in
RT_Config.pm about ticket forwarding behavior.  Thanks!

RT 3.8.7 running under Apache 2 with FastCGI, email is configured as:
Set($MailCommand , 'sendmail');
Set($SendmailArguments , "-oi");



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