[rt-users] Group management in Queue creation

[Ken Crocker]

Diona,

The ability to assign "Group Rights" for a Queue can be granted globally 
and on a Queue-by-Queue basis. I recommend the later. Are you wanting to 
grant that right to a collective group of user, like a "managers group" 
or to a specific individual? WE use the "AdminCc" role for this purpose. 
That way, one or more individuals in that role for /THAT/ queue, can 
grant access rights to /THAT /Queue. The right/privilege you want to 
grant is "ModifyACL", "ModifyQueueWatchers", and "ShowACL". We grant 
other rights to these Queue Managers (Queue AdminCc) because they are 
also responsibile to make sure tickets are assigned and resolved, etc. 
but that's just our workflow. Hope this helps.

Kenn
LBNL

On 1/8/2010 10:23 AM, Diona Kidd wrote:
> I need to delegate the ability to assign group permissions to a 
> support manager group. Currently, when a support manager creates a 
> queue, they are unable to assign group rights to the queue. I've look 
> through the wiki and tried some permission settings but have been 
> unable to grant this ability.
>
> Can someone tell me which right I need to give the support manager 
> group in order to give this this ability?
>
> Thanks in advance,
>
> Diona
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