[rt-users] Authentication Question

[Luis E. Muñoz]

On Mon, 2010-01-11 at 12:07 +0000, Mark Farrington wrote:

> In order to stop users being created when (for example) an external
> user is cc’d to an email into one of our internal queues.
>
> What I ideally want to do is restrict most of our queues to ‘LDAP
> users only’, but be able to have a ‘public queue’ also – is there any
> way to do this within the ExternalAuth extension, without manually
> adding all of my LDAP users to a group within the RT system???

Keep in mind that RT Users are global (ie, they exist regardless of which queues they can access). I believe you might want to use groups to control access and allow RT to auto-create users in its local database.

Regards.

-lem