[rt-users] Due dates based on custom fields

[Jose de Paula Eufrasio Junior]

So, I want to use custom fields to classify the tickets on the support
queue as some pre-defined services. Each service has a defined SLA. I
am also using escalation of tickets based on due date. Is there
anything out that can define the due date of tickets based on those
custom fields? I saw the SLA extension but it looks like SLA per
queue, while what I want is per ticket.

-- 
José de Paula Eufrásio Júnior (coredump)
MCSO, GRC Professional
http://core.eti.br