[rt-users] Due dates based on custom fields

William Graboyes william.graboyes at theportalgrp.com
Wed Jan 20 00:24:40 EST 2010


Hi Jose,

Damn laptop, clicked send before I was ready.

at any rate the SLA extension is per ticket, you can also have defaults
based on queue.

thanks,
Bill

On Tue, Jan 19, 2010 at 9:22 PM, William Graboyes <
william.graboyes at theportalgrp.com> wrote:

> Hi Jose,
>
>
> Check out the RT::SLA add on works great, and is easy to set up.
>
>
> On Tue, Jan 19, 2010 at 8:54 PM, Jose de Paula Eufrasio Junior <
> jose.junior at gmail.com> wrote:
>
>> So, I want to use custom fields to classify the tickets on the support
>> queue as some pre-defined services. Each service has a defined SLA. I
>> am also using escalation of tickets based on due date. Is there
>> anything out that can define the due date of tickets based on those
>> custom fields? I saw the SLA extension but it looks like SLA per
>> queue, while what I want is per ticket.
>>
>> --
>> José de Paula Eufrásio Júnior (coredump)
>> MCSO, GRC Professional
>> http://core.eti.br
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>
>
>
>
> --
> Bill
>
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