[rt-users] Configure Fetchmail to create tickets

George Simpson simpsongeorge68 at gmail.com
Wed Jul 28 14:24:35 EDT 2010


Thanks for the reply!

I am really new to all of this, I just became an Intern at this company
after one year of college and they asked me to set up RT. The

poll imap.gmail.com proto imap port 993:
username helpdesk at mydomain.com password mypassword  ssl mda "/usr/bin/perl
/opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General
--action correspond"

goes in the fetchmail.conf file right? I can do something like that for the
.fetchmailrc file, if that is the right one. The difference is that our
rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl
/opt/rt3/bin/rt-mailgate"?

Thanks for the help, and sorry for the complete lack of knowledge.

George

On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.johnson at nosm.ca> wrote:

> In your fetchmail config, you tell fetchmail to send the emails it grabs to
> a specific process.  For RT to create a ticket from an email, you need to
> give the email to rt-mailgate.
>
> You do this through the fetchmail config file.
>
> This is an example of one grabbing email from a google apps account and
> sending it to rt-mailgate
>
> poll imap.gmail.com proto imap port 993:
> username helpdesk at mydomain.com password mypassword  ssl mda "/usr/bin/perl
> /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General
> --action correspond"
>  Hope that helps.
> Mike.
>
>
>
>
> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson <simpsongeorge68 at gmail.com
> > wrote:
>
>> Hello again.
>>
>> We finally got fetchmail to work! thanks to everyone who helped, it now is
>> up and running. However, we hit a snag while trying to set it up so that
>> people just sent emails to helpdesk at myurl.com and it creates a ticket. I
>> think we have to set up aliases in fetchmail so that that email address is
>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do
>> it. Is there any documentation about doing this anywhere? I cannot seem to
>> find it here nor with the all-powerful google. Thanks in advance, and I
>> really appreciate everyones help!
>>
>> George
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
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