[rt-users] Time taken to open ticket history

[Justin Hayes]

RT 3.8.4

Does anyone have any suggestions on how to improve the time taken for RT to display ticket history. Depending on the number of entries on the ticket it can take 6-30seconds to render the ticket.

I've had a look in the mysql logs for slow queries and can't see any (though it's only logging ones that take longer than 1s so maybe it's doing lots and lots of faster ones that can still be optimised).

I've put some debug logging in and all the time is going in ShowHistory, so I guess in the loop that loops over all the various transactions and things to display for that ticket.

Any suggestions or tweaks that people have done would be great, before I start investigating what's going on at a lower level.

Thanks,

Justin

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Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com