[rt-users] winmail.dat attachments only on ticket Replies

[Juan Mas]

I just went through a similar issue.  Though for me, if a user submitted a
new ticket and were using Rich Text formatting, it would create the
winmail.dat file.  The only way I was able to fix it was to disable TNEF
formatting in Exchange.  If you look up TNEF and RT you will probably find
some workarounds for your RT server, but I couldn't get any of them to work,
so resorted to disabling it completely on Exchange.

On Mon, Jun 7, 2010 at 3:10 PM, Steve O'Brien <steve.obrien at hdesd.org>wrote:

>  Hello,
>
> I am trying to figure out how to get RT-mailgate to parse winamil.dat files
> that are attached to ticket replies.
>
> 1.)    If a user opens a ticket with an attachment - no problem
>
> 2.)    If a user creates a new email using the subject line included in
> the original ticket with an attachment – no problem
>
> 3.)    If a user click on reply to the ticket and adds an attachment then
> I get winmail.dat attachment – problem
>
> TIA,
>
> Steve
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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