[rt-users] Modify Ticket_overlay.pm.

H Manohar Rayker manohar.r at glowtouch.com
Thu Jun 10 19:39:24 EDT 2010


Hi,

 

Can anybody put some light on whereabouts of  modifying Ticket_Overlay.pm to
include a condition while setting the queue based on some regular
expression.

 

This is the scenario where scrip acts to change the queue based on requestor
email id before the ticket is created.

 

Thanks

Manohar 

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