[rt-users] outgoing html emails break

[Kevin Falcone]

On Sat, Jun 12, 2010 at 09:07:20PM +0430, Payam Poursaied wrote:
>    Hi all
> 
>    My Correspondence template is as below:
> 
> 
> 
>    RT-Attach-Message: yes
> 
>    Content-Type: text/html
> 
> 
> 
>    {$Transaction->Content()}
> 
> 
> 
> 
> 
>    And I have "On Correspond Notify Requestors and Ccs" Scrip
> 
> 
> 
>    When the queue receives HTML email without any attachments, the Requestor receives HTML
>    correspondence as well. But if there was an attachment in the reply, to Requestor would
>    receive plain/text message (not HTML format)

First, make sure that you don't have spaces between RT-Attach-Message
and Content-Type (I'll hope that was just your mail client behaving
badly).  Secondly, you probably want 
$Transaction->Content(Type => 'text/html')
in that template.  Unfortunately, without tests to reproduce failures,
logs or examples of failing emails, it is kind of hard to comment on
what else might be going on.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100614/75e3ee2c/attachment.sig>