[rt-users] create ticket via email

[Kenneth Crocker]

nordik,

We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That's no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are "CF{name of CF}: value" (minus the quotes, of course). I
ran into a problem with a "text" CF, or more accurately, ran into a problem
with my email editor. Our email editor adds a newline delimiter when it does
a wrap on content and CBM stops loading the value of a CF the moment it see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.

Good luck.

Kenn
LBNL

On Wed, Jun 16, 2010 at 1:00 AM, nordik24 <nordik24 at gmail.com> wrote:

>
> i use rt 3.8 so it is there by default but i havent configured it, maybe
> thats whats missing
> if i get it to work with the extension:CommandByMail how should i type so
> that my custom fields are filled correctly ??
>
>
> Kenneth Crocker wrote:
> >
> > Jim,
> >
> > You DO have CommandByMail installed, yes?
> >
> > Kenn
> > LBNL
> >
> > On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling
> > <Jim.Tambling at datatote.co.uk>wrote:
> >
> >> Hi,
> >>
> >> I found that when using email to create a ticket, unless it is sent in
> >> plain text the CF fields are not parsed correctly.
> >>
> >> Hope this helps, Jim
> >>
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com
> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of nordik24
> >> Sent: 15 June 2010 13:12
> >> To: rt-users at lists.bestpractical.com
> >> Subject: [rt-users] create ticket via email
> >>
> >>
> >>
> >> hi
> >>
> >> im able to create a ticket by sending an email but i dont know how to
> >> fill the other fields apart from "Subject". I have 4 custom fields that
> >> i want to fill when i send the mail
> >>
> >> i use a php form to send the mails and i tried to put the custom field
> >> in the header to see if it works by typing "CF.{<custom field
> >> name>}=<value>" but nothing happens
> >>
> >> i hope someone knows how to do it
> >>
> >>
> >> --
> >> View this message in context:
> >> http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
> >> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
> >> a copy at http://rtbook.bestpractical.com
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
> --
> View this message in context:
> http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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