[rt-users] RT-Users Digest, Vol 75, Issue 79

[Joe Kirby]

On Jun 24, 2010, at 8:58 PM, rt-users-request at lists.bestpractical.com wrote:

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> Today's Topics:
> 
>   1. Taking a ticket. (Mark Jenks)
>   2. Version Control for ticket objects (Kenneth Crocker)
>   3. RT Mobile for iPhone (Dustin Collins)
>   4. Re: RT Mobile for iPhone (Ariel Saia)
>   5. Re: RT Mobile for iPhone (Paul)
>   6. Re: Special situation and Custom Fields (Kevin Falcone)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Thu, 24 Jun 2010 14:28:23 -0500
> From: "Mark Jenks" <mark.jenks at iodincorporated.com>
> To: <rt-users at lists.bestpractical.com>
> Subject: [rt-users] Taking a ticket.
> Message-ID:
> 	<C04C91F114EEFC4FBC8D74033F1D859A0B1D22D1 at imcmail2.imcwi.com>
> Content-Type: text/plain; charset="us-ascii"
> 
> I have a new queue that I am setting up, and all of the users are
> currently setup for AdminCC.
> 
> 
> 
> They get a copy of the original email (New ticket created), but when one
> of them goes in and "Takes" a ticket, how can I set it so no one else
> gets a copy of the emails anymore, just the requestor and taker.
> 
> 
> 
> I see that you can set permissions on owner, which is great.   But what
> do I set for Watcher so they get an email notification of a new ticket?
> 
> 
> 
> I've looked around, what am I missing?
> 
> 
> 
> ----------------------------------------------------------------
> 
> Mark Jenks
> 
> Network Administrator
> 
> iod incorporated
> 
> mark.jenks at iodincorporated.com
> 
> 920-406-3702
> 
> 
> 
> 
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> ------------------------------
> 
> Message: 2
> Date: Thu, 24 Jun 2010 12:42:14 -0700
> From: Kenneth Crocker <kfcrocker at lbl.gov>
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Version Control for ticket objects
> Message-ID:
> 	<AANLkTinzcp_UpOQgX80Sd-OcstaorXYpQ8YNclIyYXRA at mail.gmail.com>
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> 
> To List,
> 
> I went to the RT Training in San Francisco last year and *I thought I
> heard*Jesse mention that the 3.8.x version had "subversion" built-into
> it, or at
> least set up so it could be used.
> 
> The reason I ask is because I want to set up a Ticket Custom Field to
> contain the ID of a program that needs to be modified and then initiate some
> version control to "check out" when the ticket is opened and "check in" when
> resolved. Did I hear wrong or is this possible?
> 
> Kenn
> LBNL
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> ------------------------------
> 
> Message: 3
> Date: Thu, 24 Jun 2010 17:56:30 -0400
> From: Dustin Collins <stregasgate at gmail.com>
> To: "rt-users at lists.bestpractical.com"
> 	<rt-users at lists.bestpractical.com>
> Subject: [rt-users] RT Mobile for iPhone
> Message-ID: <-2996965792844336 at unknownmsgid>
> Content-Type: text/plain; charset=ISO-8859-1
> 
> This is an RT client for iPhone. Check it out if your interested.
> 
> http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
> 
> 
> ------------------------------
> 
> Message: 4
> Date: Thu, 24 Jun 2010 16:03:53 -0600
> From: Ariel Saia <ariel.saia at brandesassociates.com>
> To: Dustin Collins <stregasgate at gmail.com>,
> 	"rt-users at lists.bestpractical.com"	<rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] RT Mobile for iPhone
> Message-ID:
> 	<83A76E75E2E02844B3EEC78D82B9105C1C3E1FD621 at HERMES.brandesassociates.com>
> 	
> Content-Type: text/plain; charset="us-ascii"
> 
> I would love to see an Android version :)
> 
> Ariel
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dustin Collins
> Sent: Thursday, June 24, 2010 3:57 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT Mobile for iPhone
> 
> This is an RT client for iPhone. Check it out if your interested.
> 
> http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> ------------------------------
> 
> Message: 5
> Date: Thu, 24 Jun 2010 15:15:14 -0700
> From: Paul <paul.crovella at gmail.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT Mobile for iPhone
> Message-ID: <4C23D8F2.8050606 at gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
> 
> Same here.
> 
> Paul
> 
> On 06/24/2010 03:03 PM, Ariel Saia wrote:
>> I would love to see an Android version :)
>> 
>> Ariel
>> 
>> 
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dustin Collins
>> Sent: Thursday, June 24, 2010 3:57 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] RT Mobile for iPhone
>> 
>> This is an RT client for iPhone. Check it out if your interested.
>> 
>> http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
>> 
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>> 
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> 
> ------------------------------
> 
> Message: 6
> Date: Thu, 24 Jun 2010 14:33:02 -0500
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Special situation and Custom Fields
> Message-ID: <20100624193302.GL512 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
> 
> On Wed, Jun 23, 2010 at 10:00:51AM -0700, Kenneth Crocker wrote:
>>   Getting rights of almost any kind, especially in terms of tickets (ie. Ticket Custom Fields),
>>   requires a user to be privileged.
> 
> You can certainly grant rights to the Unprivileged or Everyone group
> The problem Joe is having is because RT needs to load the Queue and
> then ask it about queue specific ticket custom fields, but it can't
> get there from here because it can't load the queue
> 
> -kevin
> Thank you for the confirmation

Joe
>>   I'm curious; why, exactly, do you have a problem with allowing "SeeQueue" to everyone?
>> 
>>   Kenn
>>   LBNL
>> 
>>   On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby <[1]kirby at umbc.edu> wrote:
>> 
>>     I have a queue setup for Everyone to have CreateTicket but not SeeQueue. We did this on
>>     purpose so the general unpriviliged user would not see the queue but we wanted it available
>>     to unprivileged faculty via the url for create ticket with the queue number as an entry
>>     point on a special faculty web page
>> 
>>     This part really works quite well and my users are very happy however I have a custom field
>>     which is setup to have Everyone See and Modify it but from what I can tell only those who
>>     can actually see the queue see the custom fields.
>> 
>>     Does anyone know of something else I need to setup?
>> 
>>     Thanks in advance
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> End of RT-Users Digest, Vol 75, Issue 79
> ****************************************
>