[rt-users] Taking a ticket.

[Kevin Falcone]

On Thu, Jun 24, 2010 at 02:28:23PM -0500, Mark Jenks wrote:
>    I have a new queue that I am setting up, and all of the users are currently setup for AdminCC.
> 
> 
> 
>    They get a copy of the original email (New ticket created), but when one of them goes in and
>    "Takes" a ticket, how can I set it so no one else gets a copy of the emails anymore, just the
>    requestor and taker.
> 
> 
> 
>    I see that you can set permissions on owner, which is great.   But what do I set for Watcher
>    so they get an email notification of a new ticket?

You need to write a custom Condition, something like:
On Correspond if the owner is Nobody
and slap that in place of the On Correspond part of On Correspond
Notify AdminCcs.  This has come up on the list recently, but I don't
know if anyone has posted working code.

-kevin
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