[rt-users] Taking a ticket.

[Kenneth Crocker]

Mark,

We don't have a lot of GLOBAL notifications. We have over 157 Queues and
most don't want alot of email going to the AdminCc. So what we did was to
create those kind of notifications at the Queue level so everyone gets a
limited basic set of email notifications that ALL want and then each Queue
has a list of the extra ones they want.

So you might want to trim down all thos GLobal Notifications and put some of
them at the Queue level. Works for us.

Hope this helps.

Kenn
LBNL


On Mon, Jun 28, 2010 at 10:25 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Thu, Jun 24, 2010 at 02:28:23PM -0500, Mark Jenks wrote:
> >    I have a new queue that I am setting up, and all of the users are
> currently setup for AdminCC.
> >
> >
> >
> >    They get a copy of the original email (New ticket created), but when
> one of them goes in and
> >    "Takes" a ticket, how can I set it so no one else gets a copy of the
> emails anymore, just the
> >    requestor and taker.
> >
> >
> >
> >    I see that you can set permissions on owner, which is great.   But
> what do I set for Watcher
> >    so they get an email notification of a new ticket?
>
> You need to write a custom Condition, something like:
> On Correspond if the owner is Nobody
> and slap that in place of the On Correspond part of On Correspond
> Notify AdminCcs.  This has come up on the list recently, but I don't
> know if anyone has posted working code.
>
> -kevin
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100628/bf12ad3f/attachment.htm>