[rt-users] correspondence emails not being sent

[Kenneth Marshall]

Have you check the queue specific templates? Maybe you are
having the default responsed overridden with an empty/no
response.

Ken

On Mon, Mar 01, 2010 at 01:32:40PM +0000, John Roman wrote:
> I have a problem with email from a certain queue not getting sent.  a 
> users corresponding to the ticket should accordingto global scripts have 
> a message sent to all cc's and admincc's, but alas this just isnt so.
> 
> ive tried sendmail, and sendmailpipe mailertypes to resolve this issue, 
> but it appears to be isolated to this one queue.
> 
> 
> 
> nimbius at sdf.lonestar.org
> SDF Public Access UNIX System - http://sdf.lonestar.org
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>