[rt-users] Query Builder not showing result

Michael Neuschafer mneuschafer at nationalstoresinc.com
Mon Mar 1 15:05:43 EST 2010


I am having a problem with query builder showing result for 2 queues.
I want to see ticket created for 2 queues and I get nothing.  Below is
the example search.  Why is it showing no result?  And when I change the
aggregator to OR it shows all ticket created even outside of the date
ranges.

 

Queue = 'Help Desk Corp.' AND Queue = 'Projects - Corp.' AND Created >
'2010-02-14' AND Created < '2010-03-02'

 

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

 



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