[rt-users] Change queue with a scrip before ticket creation.

[Ruslan Zakirov]

Jason, scrips can not change what already happened.

You can use callback in Create.html, but ticket creation is hardly
tied to a queue because of custom fields.

On Wed, Mar 3, 2010 at 2:06 AM, Jason A. Smith <smithj4 at bnl.gov> wrote:
> I need to be able to change the Queue that a ticket is going to before
> it is created.  Is this even possible with a scrip in RT?  I tried a
> scrip with an OnCreate condition and SetQueue, but it still created the
> ticket in the original queue, then moved the ticket to the new queue
> after it was created.  Is what I want to do even possible with rt-3.8.7
> without hacking the core RT code?  Any help to point me in the right
> direction would be greatly appreciated.
>
> Thanks,
> ~Jason
>
>
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-- 
Best regards, Ruslan.