[rt-users] Excluding Global Scripts/Actions from a queue

Emmanuel Lacour elacour at easter-eggs.com
Wed Mar 3 11:04:15 EST 2010


On Wed, Mar 03, 2010 at 11:07:18AM -0430, Julio C. Ortega wrote:
> 
> I would like to know if it's at all feasible to exclude an specific
> queue from being assigned the global script/actions on RT
> 
> This is in order to avoid manual assignement of Script/Actions on a
> per-queue basis to have this kind of behaviour, i have a lot of queues
> and i would like to avoid this.
> 

I this scrip action is just sending notification, then you can disable
this per queue by creating at the queue level an empty template with
exactly the same name as the global template used by the scrip.

Else, to really deactivate a global scrip at queue level, you have to
patch RT or wrote the queue list in the scrip condition ;)





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