[rt-users] CommandByMail Extension

[Kenneth Marshall]

Oops, the syntax for Custom Fields using CommandByMail is

CustomField.{<CFName>}: <custom field value>

or 

CF.{<CFName>}: <custom field value>

That works here with spaces.

Cheers,
Ken

On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
> Since the parsing for this is via regex, maybe we can adjust
> the regex used to incorporate spaces in CFs.
> 
> Cheers,
> Ken
> 
> On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
> > To list,
> >
> > I've finally got CommandByMail to work with Custom Fields. Apparently, for 
> > any Custom Field to work, it needs to have a one-word name or a hyphenated 
> > name. I didn't read this in any of the READ ME's. So, since 98% of my 
> > Custom Fields have more than one word, like "Migrated Date", I will need to 
> > change it to "Migrated-Date" and change all queries to look for a hypenated 
> > version of what they used to look for. OH Well, at least it now works.
> >
> > Thanks anyway.
> >
> > Kenn
> > LBNL
> >
> > On 2/23/2010 1:43 PM, Kevin Falcone wrote:
> >> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
> >>   
> >>> I've installed CommandByMail. The instructions describe the ability to 
> >>> create a ticket WITH CustomField values. However, I'm finding this 
> >>> doesn't seem to be true. Do I also need to install an additional 
> >>> extension for this?
> >>>     
> >>
> >> What did you try, how did it fail, etc etc.
> >> You can certainly set Custom Fields with CommandByMail
> >> You can also use the ExtractCustomFieldValues extension, depending on
> >> what you're doing
> >>
> >> -kevin
> >>   ------------------------------------------------------------------------
> >>
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> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
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> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>