[rt-users] CommandByMail Extension

Kenneth Marshall ktm at rice.edu
Wed Mar 3 15:37:49 EST 2010


Oh, and the dot (".") should not be there. You also need the
latest release to fix the regex space bug.

Cheers,
Ken

On Wed, Mar 03, 2010 at 02:29:07PM -0600, Kenneth Marshall wrote:
> Oops, the syntax for Custom Fields using CommandByMail is
> 
> CustomField.{<CFName>}: <custom field value>
> 
> or 
> 
> CF.{<CFName>}: <custom field value>
> 
> That works here with spaces.
> 
> Cheers,
> Ken
> 
> On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
> > Since the parsing for this is via regex, maybe we can adjust
> > the regex used to incorporate spaces in CFs.
> > 
> > Cheers,
> > Ken
> > 
> > On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
> > > To list,
> > >
> > > I've finally got CommandByMail to work with Custom Fields. Apparently, for 
> > > any Custom Field to work, it needs to have a one-word name or a hyphenated 
> > > name. I didn't read this in any of the READ ME's. So, since 98% of my 
> > > Custom Fields have more than one word, like "Migrated Date", I will need to 
> > > change it to "Migrated-Date" and change all queries to look for a hypenated 
> > > version of what they used to look for. OH Well, at least it now works.
> > >
> > > Thanks anyway.
> > >
> > > Kenn
> > > LBNL
> > >
> > > On 2/23/2010 1:43 PM, Kevin Falcone wrote:
> > >> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
> > >>   
> > >>> I've installed CommandByMail. The instructions describe the ability to 
> > >>> create a ticket WITH CustomField values. However, I'm finding this 
> > >>> doesn't seem to be true. Do I also need to install an additional 
> > >>> extension for this?
> > >>>     
> > >>
> > >> What did you try, how did it fail, etc etc.
> > >> You can certainly set Custom Fields with CommandByMail
> > >> You can also use the ExtractCustomFieldValues extension, depending on
> > >> what you're doing
> > >>
> > >> -kevin
> > >>   ------------------------------------------------------------------------
> > >>
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> > Dublin, Ireland - Mar 15 & 16
> > Boston, MA, USA - April 5 & 6
> > Washington DC, USA - Oct 25 & 26
> > 
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> > Buy a copy at http://rtbook.bestpractical.com
> > 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 



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