[rt-users] Change queue with a scrip before ticket creation.

[Jason A. Smith]

On Mon, 2010-03-08 at 14:29 -0500, Jason A. Smith wrote:
> 
> I am trying to get the scrip to not notify anyone when the ticket is
> automatically moved to a different queue, which is easy, but if the
> ticket is not moved, it should notify the AdminCcs, just like normal.
> What code in a Scrip will duplicate that default notify action?

I tried looking through the RT code to see if I could duplicate the
built-in notify admincc action, and came up with this custom action prep
scrip:

my $ScripActionObj = $self->ScripActionObj;
$ScripActionObj->Load('Notify', $self->TemplateObj->Id);
$ScripActionObj->SetExecModule('Notify');
$ScripActionObj->SetArgument('AdminCc');
$ScripActionObj->LoadAction(TransactionObj => $self->TransactionObj,
                            TicketObj => $self->TicketObj);
return($ScripActionObj->Prepare);

but it doesn't work right.  When I test it I get a message like this in
my RT logs:

RT: Scrip Commit 4 died. - Can't call method "id" on an undefined value
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 300.
Stack: ....

Any ideas on what I am doing wrong and how I can get it to work
correctly?

Thanks,
~Jason


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|  Jason A. Smith                          Email:  smithj4 at bnl.gov |
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