[rt-users] rt-shredder Users plugin deletes tickets?

Christian Loos cloos at netcologne.de
Tue Mar 16 09:12:46 EDT 2010


I mailed this bug report and still waiting for a response:
http://rt3.fsck.com/Ticket/Display.html?id=14170&user=guest&pass=guest

Am 11.03.2010 19:42, schrieb Gary Hall:
> Hi Howie,
> 
> I ran into the same problem.
> 
> In my case, the deleted Tickets contained Correspondence from Users who 
> were otherwise not Watchers (i.e., Requestors, Owners, AdminCCs or CCs) 
> in the system.
> 
> The Tickets were deleted by the jobs that removed the Users.
> 
> Seems like a bug to me.
> 
> Gary
> --
> Gary Hall
> RT Admin
> Simon Fraser University
> 
> 
> On 01/-10/-28163 11:59 AM, Howard Jones wrote:
>> I've just upgraded to RT 3.8.7 from 3.6.5, and I'm catching up on my 
>> shredding.
>>
>> Over the weekend I shredded 20000 or so deleted tickets (spam mainly), 
>> and today I went to start on the users. This has never really worked 
>> well before, so we have about 60k users, and at most 1000 of them are 
>> active.
>>
>> So I created a user called placeholder, made them privileged and made 
>> sure they are the requestor on a long-running ticket. Then...
>>
>> ./rt-shredder --plugin 
>> 'Users=status,enabled;replace_relations,placeholder;no_tickets,true;member_of,unprivileged;limit,100' 
>>
>>
>> {snipped output}
>> [Tue Mar  9 15:20:39 2010] [info]: RT::Transaction-2992615 wiped out 
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> --> [Tue Mar  9 15:20:39 2010] [info]: RT::Ticket-348651 wiped out 
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar  9 15:20:41 2010] [info]: RT::CachedGroupMember-4193272 wiped 
>> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar  9 15:20:41 2010] [info]: RT::GroupMember-1394521 wiped out 
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar  9 15:20:41 2010] [info]: RT::CachedGroupMember-4193271 wiped 
>> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar  9 15:20:41 2010] [info]: RT::Transaction-3007389 wiped out 
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar  9 15:20:41 2010] [info]: RT::Group-1857870 wiped out 
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>>
>> Why does the Users plugin delete tickets? Surely it should only be 
>> deleting users that have no tickets (no_tickets, true)?
>>
>> Thanks for any illumination...
>>
>> Howie
>>
> 
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