[rt-users] status other than "open" in "RT at a glance"

David Griffith dgriffi at cs.csubak.edu
Tue Mar 16 13:21:53 EDT 2010


On Tue, 16 Mar 2010, Jerrad Pierce wrote:

>> Some months ago I added a custom status of "stalled".  Lately I've been
> Errr, stalled is a native status

Oops.

>> having a lot more things marked "stalled" and I would like such tickets
>> appear in "10 highest priority tickets I own".  How can I do this?
> I believe including it in the @ActiveStatuses list should
> work, but the native stalled already does don't it?

That's right.

> Alternatively, create your own widget by clicking edit in
> the corner of the list to create a customized version.

I see.  The solution is to click "tickets" and create a saved search, then 
add that to "RT at a glance".

-- 
David Griffith
dgriffi at cs.csubak.edu

A: Because it fouls the order in which people normally read text.
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