[rt-users] RTFM Article formatting and attachments lost when attached to RT ticket

[Kevin Falcone]

On Thu, Mar 18, 2010 at 09:43:40AM +1100, Sam Banks wrote:
> Hi There
> 
> We have been using RT for a long time and have recently installed RTFM. 
> Everything works brilliantly except for one crucial thing.
> 
> When we attach an RTFM article to an RT ticket, it loses all it's 
> formatting (Bold, Italic, Heading, etc) and any attachments from the 
> article. The formatting appears to be because RTFM and RT use different 
> text editors. Not sure why the attachments are scrapped.

Including attachments stored in Upload Custom Fields or Image Custom
Fields on articles is not currently an RTFM feature.

Bringing HTML from RTFM into the RT text editor really doesn't play
well with the text editor.  Patches that add this feature (and work
correctly on IE6/7/8 as well as other browsers) would be considered.

-kevin

> Is there any way to have RTFM articles retain the formatting and/or 
> attachments when they are attached to an RT ticket?
> 
> Some ideas I had, that may or may not be possible, for the formatting 
> issue are:
> 
> -Force RTFM to use the same editor as RT
> -Disable the HTML scrubbing on RT and RTFM and use HTML for the formatting
> -Enable wikitext support in RT
> 
> Any suggestions would be appreciated
> 
> Thanks
> Sam
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