[rt-users] Howto add bcc?

[Sergio Charpinel Jr.]

Ok Kenneth,

Adding Cc or Bcc one time, as email recipients, would work for me.
But I would like to know if is possible to add it when creating a ticket (In
web interface, I can't see this option while creating ticket, just when
responding one).
And if is possible to add it via e-mail.

Thanks

2010/3/23 Kenneth Crocker <kfcrocker at lbl.gov>

> Sergio,
>
> Notice that what you call "Add Bcc or Cc" RT calls adding a "ONE TIME" Bcc
> or Cc. That means they are not PERMANENTLY added to the ticket, therefore,
> they are merely appended to the email as recipients, not ticket watchers.
>
> My scrip merely picks up the value of the CF (in my case they are User
> names) append the rest of our email address to it (@xxx.gov) and then uses
> it as an "other" for the "Notify Other on Correspond" scrip, which uses a
> modified template to insert that address. I do not have any code that emails
> several addresses out of a CF. I was merely suggesting the idea. Sorry.
>
> Kenn
> LBNL
>
>
> On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. <
> sergiocharpinel at gmail.com> wrote:
>
>> Thanks Kenneth,
>>
>> But, when you respond a ticket via web interface, you can add Bcc and Cc,
>> right?
>> But not when creating one.
>> What about creating a Custom field? I'll need a scrip to email the
>> adresses in the custom field, and send a separate email for each address, or
>> send one for all of them but as bcc.
>> Do you have some code that do something similar to this?
>>
>> Thanks a lot.
>>
>> 2010/3/23 Kenneth Crocker <kfcrocker at lbl.gov>
>>
>> Sergio,
>>>
>>> There is no ticket or Queue "Watcher" designation for Bcc, therefore
>>> there is no field and if there is no field, there is no code to update such
>>> a field. I guess it wasn't part of the initial design. I've never seen a
>>> demand for it in the past few years. Sorry. Depending on use, you could
>>> create a CF for it. I have a couple CF's (QA Approver, Migrator) that I use
>>> for emailing notices for certain workflow responsibilities, etc.
>>>
>>> Kenn
>>> LBNL
>>>
>>> On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. <
>>> sergiocharpinel at gmail.com> wrote:
>>>
>>>> Hi,
>>>>
>>>> When I create a ticket, I cannot add a bbc. Is it possible or why not?
>>>> And is it possible to add bcc when corresponding via email?
>>>>
>>>>
>>>> --
>>>> Sergio Roberto Charpinel Jr.
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>
>>
>>
>> --
>> Sergio Roberto Charpinel Jr.
>>
>
>


-- 
Sergio Roberto Charpinel Jr.
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