[rt-users] Shouldn't RT use a "Errors-To" header in generated email?

[Mauricio Tavares]

On Thu, Mar 25, 2010 at 1:36 PM, [ ravi ] <ravi-lists at g8o.net> wrote:
>
> Hello all,
>
> from what I can tell, RT does not use the “Errors-To” header for the mail it generates. Yesterday, a mail bounce problem for a queue watcher caused thousands of tickets to be auto-created in our installation. There is a huge dollop of blame for our not filtering out bounce messages or using existing bounce processing mechanism(s) in RT. But if RT added an Errors-To header (pointing to a non-auto-ticket-creating address), this sort of thing would not happen. What am I missing? (I must be, since otherwise the feature would exist by now).
>
>        —ravi
>
      If I am not mistaken you can modify (or create a local version
with the modification) the perl script that creates the emails. I know
I have done it to remove a few headers; can't see why you could not
add some of your own.