[rt-users] Re-open ticket on comment?

[JJussi]

Comments are used only by support personals, comments don't go to customer. 
SO, when customer reply to closed ticket, it's re-opened.

Why you would like to have ticket re-open when someone (not customer) 
comments?!?

On Friday, 26. Marchta 2010 18:51:40 Tyler Hall wrote:

> It seems by default when a ticket is closed and someone emails into
> the comment address, it doesn't re-open the ticket, which can caused
> missed emails, etc.
> 
> Is there a way to have RT re-open the ticket if it detects a comment,
> once closed?
> 
> Thanks!
> 
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> 


-- 
JJussi