[rt-users] Re-open ticket on comment?

[Tyler Hall]

Thanks, works perfectly!


On Fri, Mar 26, 2010 at 11:38 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Fri, Mar 26, 2010 at 10:17:14AM -0700, Tyler Hall wrote:
>> We use comments to talk to vendors, therefore when a vendor replies
>> and the ticket is closed it doesn't do us much good.
>
> Just mimic the existing scrip for ON Correspond Open Ticket with an On
> Comment condition instead
>
> -kevin
>