[rt-users] RT::Action not found after upgrade 3.8.2 -> 3.8.8

[Raghu Siddarth]

I got the same issue here. Upgrade script went through without any errors,
cleared mason and restarted apache, but it failed to start with the
following error :

[error] Require of RT::Action:: failed.

Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
/opt/rt3/local/plugins/RT-Extension-PriorityAsString/lib /opt/rt3/bin/../lib
/etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /etc/apache2) at (eval 1318) line
3.\n\nCompilation failed in require at (eval 2) line 1.

[error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server
ritsnet-rt.mine.nu:0, exiting...


Thanks Razvan for the quick fix below. It worked for me. I'm trying to
understand why are only a few users getting affected.

 -- Raghu Siddarth

On Mon, May 10, 2010 at 5:03 PM, Razvan Cosma <razvan.cosma at gmail.com>wrote:

> Can't figure out the problem source, and I am in a hurry, so for now:
> if(eval "require $type") {
>     $self->{'Action'}  = $type->new ( Argument => $self->Argument,
>                                       CurrentUser => $self->CurrentUser,
>                                       ScripActionObj => $self,
>                                       ScripObj => $args{'ScripObj'},
>                                       TemplateObj => $self->TemplateObj,
>                                       TicketObj => $args{'TicketObj'},
>                                       TransactionObj =>
> $args{'TransactionObj'},
>                                     );
>     } else {
>       warn "Require of $type failed.\n$@\n";
>     }
> Then application seems to work fine otherwise.
>
>
> On Mon, May 10, 2010 at 2:22 PM, Razvan Cosma <razvan.cosma at gmail.com>wrote:
>
>> OK, tried another trick now: created a RT/Action/.pm file that only does
>> print caller(); and it seems it's called from RT::ScripAction which leads to
>> the file ScripAction_Overlay.pm and at line 173
>> eval "require $type" || die "Require of $type failed.\n$@\n";
>> still digging..
>>
>>
>>> On Mon, May 10, 2010 at 2:17 PM, Richard Pijnenburg <Richard at widexs.nl>wrote:
>>>
>>>>  I have the same issue.
>>>>
>>>> Cleaned the mason cache and restarted apache, but same result.
>>>>
>>>>
>>>>
>>>> Met vriendelijke groet / With kind regards,
>>>>
>>>> Richard Pijnenburg
>>>> Changes and Incident Coordinator
>>>>
>>>> WideXS                                  http://www.widexs.nl
>>>> Tel +31 (0)20 7570780              Fax +31 (0)20 6116302
>>>> Zekeringstraat 43,                    1014 BV Amsterdam, NL
>>>>
>>>>
>>>>
>>>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>>>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Steve Anderson
>>>> *Sent:* Monday, May 10, 2010 12:43 PM
>>>> *To:* Razvan Cosma; rt-users at lists.bestpractical.com
>>>> *Subject:* Re: [rt-users] RT::Action not found after upgrade 3.8.2 ->
>>>> 3.8.8
>>>>
>>>>
>>>>
>>>> Did you do the step of wiping out the Mason cache?
>>>>
>>>>
>>>>
>>>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>>>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Razvan Cosma
>>>> *Sent:* 10 May 2010 11:35 AM
>>>> *To:* rt-users at lists.bestpractical.com
>>>> *Subject:* [rt-users] RT::Action not found after upgrade 3.8.2 -> 3.8.8
>>>>
>>>>
>>>>
>>>>  Hi all,
>>>> Just did a ./configure && make upgrade, and while there were no errors
>>>> and all dependencies seem to be in place, httpd won't start anymore (running
>>>> on centos with mod_perl), complaining about
>>>> [error] Require of RT::Action:: failed.\nCan't locate RT/Action/.pm in
>>>> @INC
>>>> This looks like a typo in some file or scrip, but I have done a grep in
>>>> the webroot, and deleted all my scrips from mysql - it wasn't there
>>>> There's no file name in the error, only
>>>> at (eval 2442) line 3.\n\nCompilation failed in require at (eval 2) line
>>>> 1.\n
>>>> Any hints on where this eval happens?
>>>> Thank you very much
>>>>
>>>>
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