[rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue

[Emmanuel Lacour]

On Wed, May 12, 2010 at 03:54:25PM +0430, Payam Poursaied wrote:
> Hi all
> 
> I'm not sure if this is a bug or miss configuration or ever proper situation
> in RT:
> 
> This is the scenario:
> 
> The Customer Support A who has full access to CS queue, needs to ask NOC
> staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been
> created in CS queue.
> 
> Customer Support A has not full access to NOC queue. In NOC queue has been
> defined "Requestor has Show Ticket permission".
> 
> Customer Support A sends and email to NOC queue and received #2 as his/her
> ticket number. She/he wants to add #2 as the child of Ticket #1. 
> 
> System says, you don't have permission.
> 

RT_Config.pm:

=item C<$StrictLinkACL>

When this feature is enabled a user needs I<ModifyTicket> rights on both
tickets to link them together, otherwise he can have rights on either of
them.

=cut

Set($StrictLinkACL, 1);