[rt-users] Overriding FriendlyFromLineFormat per Queue

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Wed May 19 12:50:35 EDT 2010


Have you tried setting it explicitly in the templates for that queue?
In general RT defers to headers present in templates over auto-generated ones.

This likely means duplication of public-facing templates, but that's
probably preferable to hacking the codebase to wedge this in.
-- 
Cambridge Energy Alliance: Save money. Save the planet.



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