[rt-users] RT permissions question

[Kenneth Crocker]

Kevin,

My mistake. I thought he said "open" a ticket, not "create" a ticket. My
bad.

Kenn
LBNL

On Wed, May 26, 2010 at 8:51 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, May 26, 2010 at 08:41:02AM -0700, Kenneth Crocker wrote:
> >    It sounds like you want them to be able to open a ticket but not see
> it. That's not possible.
> >    You have to see it to open it, unless you do it via CommandByMail.
>
> That isn't true.
> If a user has SeeQueue and CreateTicket they can easily create a
> ticket in a queue using the New Ticket In button, even if they don't have
> ShowTicket.
>
> Dale's real issue is that it sounds like he handed out global rights
> to a group and will now need to go back and hand those rights out on a
> queue level in order to exclude this queue.
>
> -kevin
>
> >    On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale <[1]
> dale.poulter at vanderbilt.edu> wrote:
> >
> >      Good evening,
> >
> >      I have a group of users that have full access to all queues on the
> system. However, we have
> >      on queue that this group should be able to open a ticket in but they
> should not be able to
> >      see the tickets in the new tickets. Any suggestions as to how this
> can be done? Thanks.
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
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