[rt-users] (Quick) tickets of a given type

[Giuseppe Sollazzo]

Hi Jesse,

thanks a lot for your prompt reply. It looks like exactly what we're 
after. I'll give it a try!
What about putting it onto the 
http://wiki.bestpractical.com/view/Extensions wiki page?

All the best,
Giuseppe

On 01/11/10 13:50, Jesse Vincent wrote:
>
> On Mon  1.Nov'10 at  8:47:16 +0000, Giuseppe Sollazzo wrote:
>    
>> Dear all,
>> However, there's one thing we'd like to do and it's not clear if
>> it's feasible or not: 'typed' (quick) tickets.
>>      
>
> I believe you're looking for RT::Extension::QuickCalls, which we built
> for another university with the exact same sort of a requirement.
>
> http://search.cpan.org/dist/RT-Extension-QuickCalls/
>
> Best,
> Jesse
>    


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583