[rt-users] Create ticket via email fwd

[Scott Benson]

Is it possible to have a ticket created when I forward a personal email 
in to RT, but have it search for the
"From: 	Joe Schmoe <Joe at Schmoe.com>"

Set Joe at Schmoe.com as the requester, set the subject of the ticket to 
the original subject w/o the fwd?
Also possibly email the requester letting them know they should email 
into a certain email to request work be done.    Not sure if this is a 
feature that is already implemented some where but I can't seem to find 
any information on it.

-- 
Scott