[rt-users] Create ticket via email fwd

[Kenneth Crocker]

Scott,

You could forward the email to an RT Queue address and set those fields via
CommandByMail using cut & paste.

Kenn
LBNL

On Tue, Nov 2, 2010 at 1:21 PM, Scott Benson <sbenson at a-1networks.com>wrote:

> On 11/2/10 1:18 PM, Scott Benson wrote:
>
>> Is it possible to have a ticket created when I forward a personal email in
>> to RT, but have it search for the
>> "From:     Joe Schmoe <Joe at Schmoe.com>"
>>
>> Set Joe at Schmoe.com as the requester, set the subject of the ticket to the
>> original subject w/o the fwd?
>> Also possibly email the requester letting them know they should email into
>> a certain email to request work be done.    Not sure if this is a feature
>> that is already implemented some where but I can't seem to find any
>> information on it.
>>
>>  I just realized that the "From:" comment isn't that helpful, but have a
> way to find who the email originally came from, and set that as the
> requester.
>
> --
> Scott
>
>
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