[rt-users] Ignore Forwarding Email Address

[Emmanuel Lacour]

On Thu, Oct 28, 2010 at 03:22:58PM -0700, Hans Johnson wrote:
>    I'm looking for a way to have RT not add a specific email address to the
>    watchers list on ticket creation.
> 
>    Right now, we have our core email server configured to forward email sent
>    to "[1]support at company.com" to "[2]support at rt.company.com".� All further
>    correspondence with the customer is then done through
>    [3]support at rt.company.com rather than through the main email server.
> 
>    This is all working quite well, with the notable exception that
>    "[4]support at company.com" gets added to the watchers list.� Is there any
>    way to prevent this from happening?
> 

Seems you are using $ParseNewMessageForTicketCcs. So you have to set
$RTAddressRegexp to match support at company.com.