[rt-users] see others tickets

Josh Narins jnarins at seniorbridge.com
Wed Nov 3 15:04:52 EDT 2010


I would think you would have to rewrite the query for My Open Tickets for people to see other people's open tickets in the list.

add something like

or ( Queue is 'user' and status != 'resolved' )


>

Josh Narins
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> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 2:58 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] see others tickets
>
>   I have created a new queue called user, added group rights
> ShowTicket,
> SeeQueue, CreateTicket to a group unpriviliged. Then I have added two
> users. Now, if user1 creates a ticket, he sees it in "My open tickets"
> when he logs in. But if user2 logs in, he doesn't see any tickets in
> his
> "My open tickets" list. I want him to see the ticket of user1, so he
> won't report the same problem as user1.
>
> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
> > On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> >>   Hello,
> >>      I would like to have a "shared" queue, where would all users
> see
> >> others tickets. Not just tickets submited by a user itself. Is this
> >> even possible in RT? Any suggestions, how to set it up?
> >>
> > Sure, just go to Configuration->Queue->YourQueue->GroupRights and
> grant
> > "ShowTicket" to pseudo group "Unpriviledged".
> >



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