[rt-users] see others tickets

Josef pepus at p-h-a.cz
Wed Nov 3 16:38:56 EDT 2010


  So RT can't do this? It's not very usefull, since when some service 
gets down, we would have numerous of duplicite issues, as all users 
would try to report it...

Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
> I would think you would have to rewrite the query for My Open Tickets for people to see other people's open tickets in the list.
>
> add something like
>
> or ( Queue is 'user' and status != 'resolved' )
>
>
> Josh Narins
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>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> bounces at lists.bestpractical.com] On Behalf Of Josef
>> Sent: Wednesday, November 03, 2010 2:58 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] see others tickets
>>
>>    I have created a new queue called user, added group rights
>> ShowTicket,
>> SeeQueue, CreateTicket to a group unpriviliged. Then I have added two
>> users. Now, if user1 creates a ticket, he sees it in "My open tickets"
>> when he logs in. But if user2 logs in, he doesn't see any tickets in
>> his
>> "My open tickets" list. I want him to see the ticket of user1, so he
>> won't report the same problem as user1.
>>
>> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
>>> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
>>>>    Hello,
>>>>       I would like to have a "shared" queue, where would all users
>> see
>>>> others tickets. Not just tickets submited by a user itself. Is this
>>>> even possible in RT? Any suggestions, how to set it up?
>>>>
>>> Sure, just go to Configuration->Queue->YourQueue->GroupRights and
>> grant
>>> "ShowTicket" to pseudo group "Unpriviledged".
>>>



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