[rt-users] Creating child tickets from custom field

[Kris Germann]

Evening everyone,

I have a few questions that I hope you can answer,

I have created a custom field labelled 'Send to:', where there is a drop 
down list naming several queues.

What I'm wondering is when I select a queue from the custom field (Send 
To:) and update the ticket, if it could then create a child ticket in 
the queue selected with the content that current reply / comment.

Let me know if you need more clarification,

Kris